One of my favorite authors on business and management is Peter Drucker who once said “what’s measured improves.” Maybe that’s too hopeful. But when in comes to managing a retail pharmacy, measurement is often the first step to improvement. In part I of this article I introduced...
In thinking about an article on pharmacy metrics, the following quote from Albert Einstein comes to mind: “Not everything that can be counted counts, and not everything that counts can be counted.” It is certainly possible to overstate the importance of some metrics. It is possible to use...
