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Letter Three: On Culture Part 2

My dear Nephew Simon, Your most recent letter put a big smile and a good laugh into the heart of an old man, as you described your current...

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Letters to a New Manager

I can honestly say I don’t know how these letters ended up on the front doorstep of my home that snowy winter morning. But there they...

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How Leaders Manage Disappointment at Work

Disappointment at work is inevitable. You’ve felt it. So have I. For example, you didn’t get that promotion you worked hard for...

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I Don’t Believe in Work-Life Balance

We’ve all heard the term “work-life balance.” Personally, I don’t like it. The phrase suggests a way of looking at...

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Writing a Personal Mission Statement

Do you have a personal mission statement? Self-development experts, coaches and inspirational leaders have long encouraged the practice of...

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Management is Messy

I am convinced that one of the reasons why so many healthcare professionals struggle when transitioning to management roles is the sheer...

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Leading by Example

It is my conviction that managers really do make all the difference in the world. Great managers get great results and build great teams....

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Making “People” Your Priority

I don’t always do it perfectly, or even very well. Every day I want to get better. But I am 100% convinced that being a successful...

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How I Stay Motivated: 5 Things

Motivation, like any resource, needs replenishment. If you manage a pharmacy you likely have some sort of inventory replenishment system....

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Healthcare Needs Managers!

If you were to ask me what I honestly believe the most desperately needed role in healthcare today is, I think most people would be...

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