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Bashing silos is all the rage in corporate culture. “Tear down the silos” and “Stop working in silos” and “We have too many silos” are typical mantras bandied about at leadership huddles and boardroom meetings. And in a sense they are right. Teams working in radical...
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I have just begun reading “If Disney Ran Your Hospital” by Fred Lee. In this book, Fred, an experienced hospital executive who also became a Disney employee (cast member), takes what he learned from the Disney culture and shows how it could be used to deliver more excellent results in hospital...
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etail pharmacy has been on a downhill pricing race for a long time now. The result is that pharmacies are closing and merging because they simply cannot find a way to survive on the low margins afforded by our prescription drugs. When I show my staff and students what a pharmacy actually makes on many...
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Have you ever looked closely at and read everything on the label of the prescription medication you picked up from the pharmacy? Don’t feel bad. You aren’t alone. Most patients probably glance at the drug name and directions…and hardly notice anything else. But you might be surprised...
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Having worked in the retail pharmacy atmosphere for over 20 years, and having trained (or ruined?) more pharmacists and technicians than I care to admit, I know that certain sections of the pharmacy strike terror into the heart of many young, eager professionals. One such section is the...
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While the pharmacist and pharmacy technician are the most critical “pieces” to a fabulous pharmacy, the tool that is most important for them is their pharmacy software. There are no shortage of pharmacy software vendors out there. Many of them have developed great products and as such make...
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One of my favorite scenes from the Disney movie “Finding Nemo” is when Nemo’s father, Marlin, finally allows his son to go off to school, only to find out that the first day involves a class trip to the infamous “drop off.” “WHAT???” says Marlin in terrified...
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his post is neither a rant nor a roast. I have no intention to cast every Pharmacy Help Desk under the bus or paint every Help Desk Representative with the same brush. If however, as they say, the shoe fits…well, wear it you must. The general state of affairs among many pharmacy Help Desks these...
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ttention pharmacists and pharmacy students! You can file this post in your “favorites” folder entitled “Things they didn’t teach me in pharmacy school.” I’m going to talk to you about Medicaid drug formularies. If you are working in any type of retail, community or...
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ospitals are complex health care institutions. Patients wandering around the halls and floors of a typical hospital can feel a bit overwhelmed. Even hospital employees are sometimes confused and perplexed by the numerous departments and business units that exist within the walls of a single hospital. ...
